Good Points

When it works, it works well

Bad Points

It hasn't been right since Pipex took over! When it doesn't work - and this is increasingly the case - you are up the proverbial creek without a paddle...

General Comments

I could write reams about this, but just search on Google for 'Webfusion downtime' or 'Pipex downtime' and you'll get the idea. My own blog is currently at #1 in a long list of angry resellers and webmasters. 
In my opinion it is all down to part of the agreement that essentially, and in places literally, states that if there are problems it is YOUR responsibility to point it out to them, and if it's their fault, tough, they are not liable, even if they or their staff are negligent! 
Truth, read the small print of their Terms & Conditions! 
Personally, after up to 2 weeks at a time of having my server (Mango) offline, and repeated faults since, well.. 
No apology, no warning, no refund, no compensation, nothing. Increasingly you get the idea they have cashed your cheque and they couldn't care less. Paid a year in advance and want to leave because of the atrocious service and downtime? Not a problem, just don't expect a refund on the balance. 
Also, it seems their contract may well contravene 'The Supply of Goods and Services Act 1982', and in my own case Trading Standards have informed me that Pipex are in breach of contract. 

In my opinion, based on the attitude of customer services and the horrendous downtime issues, anyone hosting with them is putting their business on the line. 

I will never recommend them to anyone again!

Good Points: Very cheapUK BasedTechnical support is quite good and often prompt to respond

 

Bad Points: Server security infrastructure very unstable and easy to hack, which caused perpetual problems in the shape of php restrictions.Customer support is appalling.UK2 Billing system very insecure, which leaves it open to credit card fraudCompletely unsuitable hosting for businesses of any kind

General comments: I was attracted to UK2 because of the special offer they were running on their Ecommerce package (half price for the year). I wish I had never seen their offer, because since getting involved with them I have had nothing but trouble. Their shared AND dedicated servers are riddled with security flaws, so you end up with php errors all over the place. To resolve them you need to raise a support ticket and wait for the technical team to respond. To their credit, they are fairly prompt and helpful, but after your 10th ticket in one week, it's just embarrassing.My worst criticism of UK2 though has to be their personal data and credit card security. When you sign up they automatically save your card details to your account so you can easily buy add-ons. If you do, however, they don't ask you to verify your credit card - either by asking for the 3 digit number on the back, or via Visa/Mastercard secure. This means that if someone hacks your account then they can buy whatever they want using your card! It happened to us, and I could accept that it was just bad luck BUT UK2's response to the situation was trully appalling and is what made an already stressful situation even worse. They didn't deny responsibility, they simply exposed how inadequate their business set up is by completely failing to resolve the problem! We reported the issue and asked for our account login details to be changed immediately. Unfortunately for us UK2 fell at the first hurdle and managed to cock this up, so they sent the new details to the hacker... We reported it again, and again, and again and the same thing happened! When we finally got the login details sorted (8 days later), we tried to get them to cancel the dedicated server hosting, multiple domain name purchases etc that the hacker had made, which totalled over £5,000. The whole process was extremely painful and UK2 made it 10 times worse by flapping about how they were going to deal with it all. When this was finally solved, we then got onto the fun and games of getting a refund... I won't bore you with the details, but after having support tickets, emails and telephone calls ignored for 2 1/2 months, we're on the verge of getting a refund - and only after we threatened to take them to court (for breach of their own data protection policy) ... Oh, and I forgot to mention that during our latest battle with UK2, they barred our account in the process, so we cannot login to manage our clients' websites... A total nightmare.